Make in Maharashtra BPO and Global Capability Centre (GCC) Policy 2024-2030

Shaping the Future of Global Outsourcing

The Maharashtra BPO and Global Capability Centre (GCC) Policy 2024 is a visionary initiative aimed at establishing Maharashtra as the leading destination for Business Process Outsourcing (BPO) and Global Capability Centres (GCCs). As global corporations increasingly seek strategic locations for their operational hubs, Maharashtra is positioning itself as the preferred choice for both outsourcing services and high-value capability centres.

Make in Maharashtra’s aim is to create a world-class ecosystem that attracts international investments, fosters innovation, and ensures Maharashtra’s leadership in the global outsourcing landscape. With its robust infrastructure, strategic location, and skilled talent pool, Maharashtra is equipped to become a global hub for BPO services and GCC operations, driving economic growth and digital transformation.

Vision for 2030: Maharashtra as a Global Leader in BPO and GCCs

By 2030, Maharashtra envisions itself as the most attractive destination for BPO and GCC investments in India. The key elements of this vision include:

Creating 1 lakh jobs in the BPO and GCC sectors across the state, with a special focus on Tier-2 and Tier-3 cities to ensure inclusive growth.
Attracting ₹20,000 crores in investments, establishing Maharashtra as the premier destination for both BPOs and high-end GCCs that focus on innovation, research, and development.
Developing dedicated GCC and BPO Parks in cities like Pune, Nagpur, and Nashik, providing cutting-edge infrastructure, innovation labs, and collaboration spaces.
Positioning Maharashtra as a global innovation hub by attracting GCCs from Fortune 500 companies, leveraging the state’s robust digital infrastructure and talent.

Mission: Building a Global Outsourcing and Capability Centre Ecosystem

Make in Maharashtra’s mission is to create an enabling environment for BPOs and Global Capability Centres (GCCs), transforming the state into a global outsourcing hub. The policy is designed to:

Attract large-scale investments to promote Maharashtra as a global leader in BPO services and GCC operations.
Promote digital inclusion by ensuring BPO and GCC setups in Tier-2 and Tier-3 cities, driving balanced regional development.
Empower global corporations to establish their GCCs in Maharashtra, enabling them to leverage the state’s skilled workforce, technological infrastructure, and innovation ecosystem.
Enhance skill development to create a talent pipeline that supports the growing demands of high-value GCCs and BPO services.

Key Strategies: Building a Future-Ready Maharashtra

The Maharashtra BPO and GCC Policy 2024 outlines a roadmap that combines both high-value BPO services and Global Capability Centres. The key objectives are:

Establishing Maharashtra as a Preferred GCC Destination: Maharashtra aims to attract global corporations to set up their Global Capability Centres (GCCs) in the state, focusing on advanced services like R&D, data analytics, finance, software development, and AI/ML-based solutions.
Creating Employment Opportunities: The policy aims to create 1 lakh jobs by 2026 in the BPO and GCC sectors, with a focus on offering opportunities for women, differently-abled individuals, and youth.
Attracting Investments: Maharashtra seeks to attract ₹20,000 crores in investments from domestic and international companies, driving growth in both traditional BPO services and high-value GCC operations.
Developing World-Class Infrastructure: The state will establish dedicated BPO and GCC parks with state-of-the-art infrastructure, incubation spaces, and innovation labs to support global corporations and BPO operators.
Enhancing Skill Development for GCCs: Maharashtra will focus on skill development programs aimed at building expertise in high-end IT services, research, software development, and other capabilities required for GCC operations.

Strategic Focus Areas: Accelerating BPO and GCC Growth in Maharashtra

To achieve its vision, Make in Maharashtra has identified several strategic focus areas that will drive the development of a global outsourcing ecosystem:

World-Class GCC and BPO Parks

Maharashtra will develop dedicated parks for BPOs and GCCs in strategic cities like Pune, Nagpur, and Nashik. These parks will feature plug-and-play infrastructure, high-speed internet connectivity, and collaboration spaces designed to meet the needs of global companies and outsourcing service providers. The GCC parks will provide tailored infrastructure for corporations to establish innovation hubs, R&D centres, and advanced analytics operations.

Promoting High-Value GCCs

Maharashtra will position itself as a global hub for Global Capability Centres (GCCs), attracting top-tier global companies. The policy will offer incentives for companies that establish GCCs focused on high-value services such as AI/ML, data analytics, blockchain, finance, and software development. Maharashtra’s robust digital infrastructure and talent pool will enable GCCs to drive cutting-edge innovations and provide advanced support services to global operations.

Generating Inclusive Employment

The policy focuses on creating 1 lakh jobs across the BPO and GCC sectors by 2030. Special incentives will be provided for companies that hire women, differently-abled individuals, and underrepresented groups, ensuring inclusive employment growth. The expansion of BPO and GCC units in Tier-2 and Tier-3 cities will contribute to balanced regional development.

Attracting Investments

To attract significant investments in BPO and GCC operations, Maharashtra will offer an array of fiscal and non-fiscal incentives. The aim is to bring in ₹20,000 crores in investment by 2026, making Maharashtra an attractive destination for both traditional outsourcing services and high-end GCC operations.

Advanced Skill Development for GCC Operations

Maharashtra will collaborate with leading educational institutions and global corporations to develop advanced skill development programs. These programs will focus on upskilling youth and professionals in areas like data analytics, AI/ML, R&D, and high-value finance services, ensuring Maharashtra has a future-ready workforce capable of meeting the growing demands of global GCCs.

Incentives for BPO and GCC Investments

The Maharashtra BPO and GCC Policy 2024 offers a comprehensive set of incentives to attract investments, promote skill development, and foster innovation in both BPO services and GCC operations.

Incentive Type	Details
Subsidy on Capital Investment	₹1.05 – ₹1.25 lakh per seat based on location, with an additional 10% subsidy for women and differently-abled employees.
State GST Reimbursement	100% SGST reimbursement for BPO/ITeS and GCC units for a period of 5 years.
Interest Subsidy	5% interest subsidy for 5 years, capped at ₹1 crore per unit.
Power Incentives	30% subsidy on power bills for 5 years, capped at ₹30 lakhs per unit.
Human Capital Investment Subsidy	₹3,000 per employee per month for training, with a maximum limit of ₹15 lakhs per annum.
Stamp Duty Exemption	100% exemption on stamp duty for lease/sale agreements.
ESI/EPF Reimbursement	100% reimbursement of ESI/EPF for employees domiciled in Maharashtra, for up to 3 years.
Internet Connectivity Incentive	50% reimbursement of internet bandwidth/leased line costs, capped at ₹2 lakhs per year.
Subsidy on Rent	₹20 per sq. ft. per month on rent, with a maximum limit of ₹50 lakhs over 5 years.
BPO and GCC Parks Development Incentive	25% capital subsidy on infrastructure investment in Greenfield BPO and GCC parks.
Marketing Support	50% reimbursement for participating in domestic and international exhibitions (₹3-6 lakhs per event).
Quality Certification Reimbursement	75% of the cost for obtaining quality certifications, capped at ₹10 lakhs per unit.

Ease of Doing Business: Streamlined Approvals and Regulatory Support

Maharashtra is committed to ensuring ease of business for BPO and GCC companies by providing a Single Window Clearance system for all necessary approvals and processes. The policy will also amend the Maharashtra Shops and Commercial Establishment Act to enable three-shift operations and allow women to work during night shifts, ensuring 24/7 global operations while maintaining safety standards.

Maharashtra guarantees that all approvals and clearances will be processed within defined timelines, making the state a business-friendly destination for global outsourcing and GCC investments.

Conclusion: Maharashtra Leading the Global BPO and GCC Revolution by 2030

The Maharashtra BPO and GCC Policy 2024 is designed to transform Maharashtra into India’s premier outsourcing and capability centre destination. By 2030, Maharashtra will be a hub for high-end GCC operations and BPO services, providing global corporations with the infrastructure, talent, and innovation ecosystem they need to thrive.

Make in Maharashtra invites global investors, BPO leaders, and multinational corporations to join this transformative journey and contribute to building a digitally empowered and economically vibrant Maharashtra.

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About Make in Maharashtra

The Make in Maharashtra is a Public Benefit Corporation (PBC) with a mission to establish Maharashtra as a key player in international economic collaboration, focusing on strategic partnerships with nations like USA, Europe, Australia, African Union, KSA, China, India, Qatar, Saudi Arabia, Türkiye, and the UAE across vital sectors such as energy, technology, agriculture, and finance. Our goal is to integrate lessons from successful global economic models, adopting best practices to ensure sustainable and inclusive growth. We aim to enhance economic prosperity and diversification, contribute to societal progress, and promote sustainable economic practices. By leveraging Maharashtra’s unique position, Make in Maharashtra strives to drive substantial economic growth, spur innovation, and solidify Maharashtra’s stature in the international economic arena, resonating with the government’s vision of a technologically advanced and interconnected economy.